Terms & Conditions

1. Platform Overview

VEKAMART is a hyperlocal marketplace platform that connects:

• •Customers
• •Sellers
• •Delivery partners

The platform facilitates same-day commerce and delivery services within supported service areas.

2. Eligibility

Users must:

• •Be legally capable of entering agreements
• •Provide accurate information
• •Use the platform lawfully

3. Orders

Orders are subject to:

• •Product availability
• •Serviceability
• •Operational feasibility
• •Seller confirmation

VEKAMART reserves the right to cancel orders when necessary.

4. Pricing

Prices displayed on the platform may include:

• •Operational charges
• •Delivery optimization costs
• •Platform markup

Customers may see free delivery while internal logistics costs are included in pricing.

5. Delivery

VEKAMART aims to complete deliveries within estimated timelines. Delays may occur due to:

• •Weather conditions
• •Traffic
• •Seller delays
• •Operational issues
• •Force majeure events

Orders placed after operational cutoff times may be delivered the next day.

6. Seller Responsibilities

Sellers are responsible for:

• •Product quality
• •Accurate pricing
• •Inventory updates
• •Timely preparation
• •Legal compliance

VEKAMART may suspend sellers violating platform policies.

7. Prohibited Activities

Users may not:

• •Commit fraud
• •Misuse offers
• •Upload illegal products
• •Attempt hacking or abuse
• •Interfere with platform operations

8. Account Suspension

VEKAMART may suspend or terminate accounts involved in:

• •Fraud
• •Abuse
• •Policy violations
• •Suspicious activities

9. Limitation of Liability

VEKAMART acts as a technology platform and is not responsible for:

• •Product quality issues
• •Third-party delivery failures
• •Seller disputes
• •Technical interruptions
• •Indirect losses

10. Governing Law

These Terms shall be governed under the laws of India.

Disputes shall fall under the jurisdiction of courts in Coimbatore.