Effective Date: 15/05/2026
1. Delivery Coverage
VEKAMART currently operates within selected service zones.
Product visibility depends on:
- •Seller location
- •Delivery slot availability
- •Customer delivery area
2. Delivery Timelines
VEKAMART aims to provide:
- •Same-day delivery
- •Estimated delivery within 1–3 hours
Timelines may vary depending on:
- •Traffic
- •Weather
- •Seller preparation time
- •Delivery availability
3. Operational Cutoff
Orders placed after operational cutoff times may be delivered the following day.
4. Delivery Availability
Delivery availability depends on:
- •Seller operational status
- •Rider availability
- •Serviceable delivery zones
5. Failed Deliveries
Deliveries may fail due to:
- •Customer unavailability
- •Incorrect address
- •Unreachable contact number
Repeated failed deliveries may affect future order eligibility.
6. Delivery Responsibility
VEKAMART coordinates delivery operations through internal systems and third-party logistics partners. Delivery timelines are estimated and may vary due to operational conditions.